sgp pools
The state-owned gaming company Singapore Pools combats illegal gambling activity in the country by providing a safe and trusted betting environment through its retail network of branches and outlets. The organization also encourages responsible gaming by promoting self-regulating guidelines to its customers. In the 2019/2020 financial year, Singapore Pools collected close to S$9bn and distributed a portion of this revenue to lottery winners and the community through charities. The remainder is redirected to the Tote Board for reinvestment in the arts, community development, charity, education, health and sports sectors.
Yeo and his team have worked tirelessly to change the culture at Singapore Pools. The organisation has gone from a legacy business to one that is agile and digitally empowered. Yeo’s team has even set up forums for staff to share their opinions, comments and suggestions for new initiatives. These ideas are then incorporated into the company’s ongoing strategy.
A key area of focus for the company is cyber security. With some of its older staff now working remotely, the team needs to ensure they are protected from phishing attacks. To do this, they use the Oracle Cloud Observability and Management platform, which enables them to monitor their systems in real time and automatically receive alerts when there are issues with performance, availability or load analysis. This provides Singapore Pools with improved visibility across their entire technology stack and reduces the amount of time they need to spend troubleshooting issues.
Another area of focus is the company’s customer experience. To support their customers, Singapore Pools offers a range of accessible products. These include swimming pool wheelchairs, which allow people with limited mobility to enter the water and are available at selected ActiveSG swimming complexes. They also have accessible changing rooms and lockers, and their website is fully responsive so that it can be viewed on a variety of devices.
Singapore Pools has also implemented a number of accessibility features at their outlets, including braille signage and wheelchair-friendly elevators. Their customer service representatives are also trained to be sensitive to the needs of customers with disabilities.
With Bizzdesign’s enterprise architecture platform, Singapore Pools has a central repository and single source of truth for all their processes, artifacts and documentation. The platform is accessible by all members of the team ensuring effective collaboration. The platform also enables the organization to see holistic interrelated Architecture Views and trace each component across different domains, giving total visibility and accountability to all teams. This allows the company to make informed decisions and improve business operations. Ultimately, the platform helps to drive faster and more sustainable growth for the organisation.